Stigmas surrounding mental health don’t cease at the bus stop.
The average rider – from the 9-to-5 crowd – could sit beside someone suffering from a mental illness and not know the difference until a verbal or physical conflict erupts.
As events unfold unpredictably passengers are often faced with what seems like two courses of action: Step up or stand back.
But diffusing a volatile situation set in sardine can about to burst isn’t a black-and-white proposition, according to Barbara Fee, Canadian Mental Health Association public education program manager.
“Not every one has the gumption to do this and I’m not saying everyone should,” Fee explained. “It’s about who we are, depending on the situation, one’s comfort and where you are at that moment in your own life.”
Granted, it’s human nature to support someone when they are hurt or uncomfortable but blindly engaging someone in mental distress could antagonize the abuser and exasperate the situation, Fee said.
Instead, a concerned rider compelled to take action should first assess the situation to see if anyone is under an immediate threat. Lashing back at the abuser may seem like a natural response to quell the quarrel but taking a leadership role is the better route.
Some people are generally more comfortable working with others in distress or are trained, making them capable to handle the situation.
Those who feel uncomfortable should ask the bus-driver for help, said Derek Zabel, spokesperson for Coast Mountain Bus Company.
Bus drivers undergo a safety training and refreshers series to learn how to resolve conflicts and aid people in physical and mental distress.
“If riders feel their safety is in jeopardy, I would suggest, tell the operator right away and we will call Transit Police or Transit Security and we will deploy the appropriate resources to deal with that situation.”